Terms of Service
Please read these terms carefully before using the latchkey AI-powered CI/CD monitoring and optimization services.
TL;DR: Key Terms
- •We're in Open Beta, the service is provided "as is" with no guarantees
- •AI recommendations are suggestions only, you're responsible for testing changes
- •We retain IP rights to our platform; you retain rights to your data
By accessing or using the website located at https://www.latchkey.dev/ (the "Site") and the AI-powered CI/CD monitoring and optimization services provided by latchkey, you agree to be bound by these Terms of Service.
If you do not agree to these Terms, do not use the Service.
Last Updated: December 18, 2025
Questions: support@latchkey.dev
latchkey provides an analytics and optimization platform designed for engineering teams. Our Service integrates with CI/CD providers to provide predictive insights, cost visibility, and performance optimization recommendations.
Please Note: The Service is currently in an "Open Beta" or "Early Access" phase.
Beta Terms
- As-Is Status: The Beta Service is provided "as is" and "as available," and may contain bugs, errors, or other defects.
- Data Integrity: We do not guarantee that your data will be preserved without corruption or loss during the Beta phase.
- Feedback: You agree that we may use any feedback, suggestions, or ideas you provide without any obligation or compensation to you.
Registration
To use latchkey, you must register for an account and integrate the Service with your CI/CD provider (e.g., via GitHub OAuth).
Permissions
You grant latchkey the necessary permissions to access, read, and analyze your CI/CD pipeline data solely for providing the Service.
Security
You are responsible for maintaining the confidentiality of your account credentials.
latchkey offers tiered subscription plans based on the number of pipelines you manage. Pricing scales with your usage and team size.
Free Trial
We offer a "First 30 Days Free" promotion for new accounts. Unless you cancel before the trial ends, you will be automatically charged based on your usage tier.
Billing Terms
- •Subscriptions are billed monthly in advance
- •You can cancel at any time via your account dashboard
- •No refunds are provided for partial billing periods
- •Failed payments may result in service suspension
Payment Processing
All payments are securely processed through Stripe. We do not store your credit card information on our servers.
Our Service uses AI to generate recommendations.
No Guarantee
AI models can make mistakes. We do not guarantee specific results from following our recommendations.
Our Rights
latchkey retains all rights to the Service, including our AI models, algorithms, and underlying code.
Your Data
You retain ownership of your data. You grant us a limited license to use it to provide the Service and improve our AI models in aggregated format.
You agree not to:
- Reverse engineer, decompile, or disassemble any aspect of the Service.
- Use the Service to benchmark without our prior written consent.
- Use the Service for any illegal purpose.
The Service depends on third-party platforms (e.g., GitHub, GitLab).
Third-Party Disclaimer
We are not responsible for interruptions caused by third-party providers.
To the maximum extent permitted by law, latchkey shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
We reserve the right to suspend or terminate your access to the Service at our sole discretion for conduct that violates these Terms.
Contact Us
If you have questions about these Terms, please contact us at:
Changes to These Terms
We reserve the right to modify these Terms at any time. Your continued use constitutes acceptance of the new Terms.